Last updated: July 19, 2026
The Castle is published by BHvistra. We want you to be happy with your purchase, so we offer a straightforward money-back guarantee.
If you're not satisfied with a purchase made on playthecastle.com (ad removal, donations, or any other paid item), you can request a full refund within 14 days of your order date. No complicated conditions — if you're within 14 days, you're eligible.
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for our orders.
To request a refund, go to paddle.net and use the receipt or order confirmation email we sent you to look up your purchase. You can also contact Paddle support directly through paddle.net.
If you have trouble finding your order, contact us through the site and we will help you locate it.
Once approved, refunds are issued to the original payment method. Depending on your bank or card issuer, it typically takes 5–10 business days for the funds to appear in your account.
If you have a recurring subscription, cancelling it stops future renewals. The 14-day money-back guarantee still applies to the most recent renewal charge; earlier billing periods are not automatically refunded, but you can always ask Paddle if you believe an exception applies.
If anything is unclear, please get in touch through the site before or after your purchase. We'd rather help than have you feel stuck.